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FAQ: Heathrow Express to Paddington Station as you arrive/depart London or transfer to/from Eurostar Chunnel Waterloo Station. |
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Find the answers to the most frequently asked questions about Heathrow Express & Getting to Waterloo Station for your Eurostar Chunnel departure. For information on using Heathrow Express to or from Paddington Station, or how to get from Padding Station to Waterloo's Eurostar Chunnel , or Choosing your Ticket or Railpass for Heathrow Express, click on Blue Link Below. If you have a question that you don't see here, please e-mail us and we will get back to you. Happy Travels.
Topics Service Tickets Paddington Station Timetable The Train Staff Special Needs Miscelaneous
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Can I connect to Eurostar Waterloo Station from Paddington Station?
Heathrow Express General Information
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Heathrow Express Questions and Answers
Here are answers to the most frequently asked questions. If you have a question that you don't see here, please e-mail it to us and we'll get back to you.
1. How often do trains depart from Heathrow? 3. How do I know which terminal I need? 4. What Platform at Paddington station does train depart from? 5. At what times do trains depart from Paddington? 6. What times does train depart from Heathrow airport to London Paddington Station? 7 Will you offer a guaranteed arrival time for the Heathrow Express service? |
1. How can I purchase a ticket?
2. Can I use my BritRail Pass?
Paddington Station
1. How many Customer Service Representatives will there be at the Station?
2. Is there a timetable at Paddington?
3. From which platform does Heathrow Express depart?
4. Are there many steps before getting on the train?
5. Is there a meeting point at Paddington?
7. Can I connect to Eurostar Waterloo Station from Paddington Station?
The Timetable
1. What sort of timetable does Heathrow Express have?
2. What about bank holidays, weekends and Christmas?
The Train
1. Are disabled facilities provided on board Heathrow Express?
3. Is there luggage storage on board?
4. Do I have to carry my own luggage?
6. What customer safety features does the train have?
7. Are there any payphones on the train and if so how many?
8. Is the train air conditioned?
1. Will there be staff onboard Heathrow Express?
2. How many Customer Service Representatives will there be at the Station?
3. Will staff be identifiable, i.e. wearing name badges?
4. Will the Customer Service Representatives have First Aid training?
5. How many staff does Heathrow Express have?
Special Needs
1. Are there any special needs facilities and what are they?
1. Is there any catering on the train?
2. Are there any facilities for unaccompanied minors?
3. Are there any arrangements for accompanied animals and articles?
4. Can I take skis on the train?
5..Can I take my bicycle on the train?
The Service:
Q: How often do trains depart from Heathrow?
A: Every 15 minutes. The first train leaves Heathrow at 5:02 am, the last at 11:52 pm.
Q: How long does it take?
A: 15 minutes to Paddington station from terminals 1, 2 and 3. Allow another five minutes from Terminal 4
Q: How do I know which terminal I need?
A: Check your airline ticket or itinerary for details. Otherwise a list of the airlines and which terminals they operate from is displayed on the platform at Paddington. Or you can ask any Heathrow Express staff.
Q: What Platform at Paddington station does train depart from?
A: Trains depart platforms 6 and 7.
Q: At what times do trains depart from Paddington?
A: 10, 25, 40, 55 minutes past the hour from 5:10 am to 11:40 PM
Q: What times does train depart from Heathrow airport to London?
A: The Train departs Terminal Four at 02, 17, 32, 47 minutes past the hour. Departs Heathrow Central 07, 22, 37, 52 minutes past the hour. From 5:07 am to 23:52 PM
Q: Will you offer a guaranteed arrival time for the Heathrow Express service?
A: We aim to see 99% of trains arriving within 2 minutes of the published times.
Q: How can I purchase a ticket?
A: Order one way or discounted round trip open tickets from TERC when you purchase Eurostar Chunnel tickets or other Rail products or Tours. You can also purchase tickets at Heathrow Airport or at Paddington Station in London.
Q: Can I use my BritRail pass?
A: From 1/1/99 it is possible to travel on Heathrow Express services by showing any BritRail Pass. This trip constitutes a day on a railpass and is usually more cheaply done as a point to point ticket if you are not doing any other travel on that day. London Plus Pass is a cheap rail day. Top of
Q: How many Customer Service Representatives will there be at the Station?
A: Two Heathrow Express Customer Service Representatives are available at all times.
Q: Is there a timetable at Paddington?
A: All timetable poster sites will include Heathrow Express information.
Q: From which platform does Heathrow Express depart?
A: Platforms 6 and 7.
Q: Are there many steps before getting on the train?
A: None at all, the train is level with the platform with no gap.
Q: Is there a meeting point at Paddington?
A: Yes, its under the clock on Platform 1.
Q: Where is Paddington and what are its connections?
A: Paddington is in the vibrant hub of the west end of London with comprehensive connections to the Underground network (the Bakerloo, Metropolitan, Circle and District lines). The station is also the gateway to the west of England and Wales with main line train services operating to Wales and the West Country. SEE London Train station locations (map)
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Q: Can I connect to Eurostar Waterloo Station from Paddington Station after using my Heathrow Express Ticket? A: Yes. After taking the 15 minute Heathrow Express train to Paddington Station, the fastest and cheapest way to Waterloos Eurostar Station is using the tube or underground between Paddington & Waterloo on the Bakerloo line This tube route takes about 20 minutes. In 2006 it cost 1.50 brit pounds. Access is easy with no stairs and "walking flat ramps" see Tube Map Taxis are also available just out side Waterloo and Paddington stations and will give you a very scenic ride for about 18 brit pounds. |
Q: What sort of timetables does Heathrow Express have?
A: Trains run every 15 minutes and take 15 minutes from Paddington at 5:10 am until 11:40 PM and from Heathrow Central at 5:07 am until 11:52 PM
Q: What about bank holidays, weekends and Christmas?
A: Service runs a full 365 days a year. (The Customer Care Line is also open every day including Christmas Day and Boxing Day.) Top of page
Q: Are disabled facilities provided on board Heathrow Express?
A: Yes, each train has space for a wheelchair and the platforms are specially constructed to give flat access from the platforms onto the train. There are call assist buttons on the grain. Washrooms can accommodate a wheelchair also. Heathrow Express staff are specially trained in assisting customers with special needs.
Q: How many seats are there?
A: There are 372 seats on a Heathrow Express train. (Almost the same number as that on a 747 aircraft.)
Q: Is there luggage storage on board?
A: Yes, there is generous luggage storage space on board the grain.
Q: Do I have to carry my own luggage?
A: No, staff at Paddington and Heathrow are there to help you. There are also trolleys within easy reach at both Heathrow and Paddington.
Q: Is there a First Class?
A: Yes, there are two First Class sections per train with wider seats and tables.
Q: What customer safety features does the train have?
A: Apart from all the HMRI required safety features, Heathrow Express has:
Q: Are there any payphones on the train and if so how many?
A: Yes, there is one per carriage, payment is by credit card..
Q: Is the train air conditioned?
A: Yes, Heathrow Express is fully air conditioned.. Top of page
Staff
Q: Will there be staff onboard Heathrow Express?
A: Yes, there are at least 2 Customer Service Representatives onboard at all times.
Q: How many Customer Service Representatives will there be at the Station?
A: Yes, there are at least 2 Customer Service Representatives onboard at all times.
Q: Will staff be identifiable, i.e. wearing name badges?
A: Yes, all Heathrow Express staff wear a distinctive uniform and name badges showing first and last names.
Q: Will the Customer Service Representatives have First Aid training?
A: There will be some staff on duty at all times with First Aid training.
Q: How many staff does Heathrow Express have?
A: Approximately 200 staff. Top of page
A: Full Fare is an unrestricted ticket. It is fully exchangeable and refundable even after the departure date. For exchanges and refunds, the ticket must be received by REG no later than 60 days after the train's departure date.
Leisure Fares are non-exchangeable and non-refundable.
Youth Fare (for travelers under 26 years of age) is exchangeable and refundable by 100% if the ticket is received by REG no later than three (3) days prior to the train's departure date. No refund after this date.
Passholder Fare (issued in conjunction with appropriate railpass) is exchangeable and refundable by 100% if the ticket is received by REG no later than three (3) days prior to the train's departure date. No refund after this date.
Senior Fare (for travelers 60 years of age and over) is exchangeable and refundable by 100% if the ticket is received by REG no later than three (3) days prior to the train's departure date. No refund after this date.. Top of page
Special Needs
Q: Are there any special needs facilities and what are they?
A: Yes, Heathrow Express does have facilities for its special needs customers. These include a designated wheelchair area, a fully accessible toilet, a call button for assistance and an induction loop into the PA system. There is no step from platform to train.
Q: Is there any catering on the train?
A: Catering services are not available on Heathrow Express.
Q: Are there any facilities for unaccompanied minors?
A: Customer Service Representatives are always available to help children, although it is not recommend to allow minors to travel unaccompanied.
Q: Are there any arrangements for accompanied animals and articles?
A: Accompanied animals i.e. dogs, cats, etc. in baskets can be carried as hand luggage. Otherwise no animals except guide dogs, are allowed.
Q: Can I take skis on the train?
A: Skis may be taken on as accompanied baggage.
Q: Can I take my bicycle on the train?
A: Yes. Top of page
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